Florida Law Prohibits Discrimination in:

Public accommodations based on the basis of race, color, religion, sex, national origin, handicap, age or marital status.
Persons discriminated against on these conditions may file a complaint with the Florida Commission on Human Relations at 850-488-7082 or 800-342-8170 (voice messaging)

Title VI Complaint Procedure

JTrans is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities, and to the delivery of equitable and accessible transportation services. JTrans recognizes its responsibilities to the community in which it serves and to the citizens of the county. It is JTrans policy to utilize its best efforts to assure that no person shall on the grounds of race, color, religion, sex, national origin, handicap, age or marital status be excluded from participation in, be denied of, or be subjected to discrimination under its program of transit service delivery and related benefits. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color, religion, sex, national origin, handicap, age or marital status may file a Title VI complaint with JTrans within 180 days from the date of the alleged discrimination. All complaints alleging discrimination should be submitted in writing directly to JTrans, Sharon Peeler, Executive Director P.O. Box 1117 Marianna, FL 32446 JTrans will process complaints that are complete. Once the complaint is received, our agency will have 30 days to investigate the complaint. If more information is needed to resolve the case, JTrans may contact the complainant. The complainant has 30 days from the date of the letter to send requested information to JTrans. If we are not contacted by the complainant within 30 business days, JTrans can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case. After the complaint is reviewed, JTrans will issue one of two letters to the complainant: a letter of finding or a closure letter. A letter of finding summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, he/she has 20 days after the date of the letter to do so. A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590

Click here to download the Complaint form.

Reasonable Modification Policy

The Department of Transportation has revised its rules under the Americans with Disabilities Act (ADA) and section 504 of the Rehabilitation Act of 1973. It now specifically provides that transportation agencies are required to make reasonable modifications to policies, practices and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.

JTrans is committed to providing safe, reliable, efficient, and accessible service to its customers. To ensure equality and fairness, JTrans will make reasonable modifications to policies and procedures to ensure that individuals with disabilities have equal access to all of its services.

Exceptions would include modifications that:

  • Cause a direct threat to the health and/or safety of others;
  • Result in a fundamental alteration of the nature of the service;
  • Are not necessary in order for the individual with a disability to fully utilize JTrans services

Anyone who would like to request a modification of policies or procedures to participate in a JTrans program or service should contact:

Sharon Peeler
Executive Director
3988 Old Cottondale Road
P.O. Box 1117

Click here to download the Reasonable Modification Policy form.