Code of Conduct

Our friendly drivers:

  • Will assist you door to door and render other assistance as requested or permitted.
  • Are professionally trained for passenger assistance and defensive driving.
  • Are required to wear photo identification.
  • Are tested for drug and alcohol use.
  • Pass criminal background and motor vehicle record checks.
  • Promise to be polite, courteous, neatly dressed.
  • Will not enter homes or destination facilities.
  • Will not take trip requests or cancellations.
  • Will not enter a yard if a dog is present and has not been chained or secured.

All riders are expected to adhere to the following rules of safety and courtesy:

  • Remain seated while the vehicle is in motion.
  • Keep seat belts securely fastened until your driver says that it is safe to unbuckle them.
  • Report all safety hazards to the driver.
  • Do not litter in the vehicle.
  • No smoking, food, or drink is allowed.
  • Violent, disruptive, or illegal conduct will not be tolerated.
  • No weapons of any kind are allowed on the vehicle.
  • Carry-on packages are allowed if they may be safely stored on your lap or between your feet. Portable oxygen and other life support systems are allowed but must be self-administered and capable of being safely secured on board the vehicle.
  • Service animals may accompany passengers with disabilities. Pets are not permitted.

Cancellations and No-Shows

Cancellations must be made by 5:00 the working day prior to the scheduled trip. Please call 850-482-7433 if you need to cancel your trip. Cancellations made at the door or after the driver has been dispatched will be considered a “no show” and if frequent, may result in disciplinary action. If you fail to notify the office, you are not at the pick-up-location, or you decide not to go, you are considered a “no show.” You can be excused from a no show by providing acceptable, verifiable evidence that the no show was due to unforeseen and unavoidable circumstances.