Requesting and Reserving a Ride with JTrans


Although service is available 24 hours a day, 7 days a week, reservations must be made three (3) business days before the transportation is needed. Please give us a call at 850-482-7433 or use our Contact Form.

Requesting and Reserving a Ride with JTrans
Please have the following information ready when making a reservation:

  • Name
  • Social Security Number
  • Date of Birth
  • Physical Address and Mailing Address (if different)
  • Notify JTrans if you have an oversized or electric wheelchair or scooter with special features that will need accommodation
  • Notify JTrans if child restraint seat is needed
  • Special needs requests (vision, hearing, mobility, cognitive, escort required, stretcher required, etc.) Escorts are allowed for riders who need special assistance. An escort is required for riders under the age of 18 and adults who need help with medical equipment or are at risk to travel alone. Escorts ride for free and must be scheduled at the initial reservation
  • Complete address and phone number of destination and business or physician’s name.

Fare/Cost to Ride

Fares will be based on length of trip and sponsoring, programs or agencies.
Some riders are transported for reduced fare by sponsoring programs or agencies. Some riders may pay the full cost of their trip.

Please ask for a quote when you request your ride and have exact change ready when you board the vehicle. Drivers do not carry change.

How can JTrans help you?

JTrans cares about your comfort and safety. Our goal is to provide our riders with prompt, safe, efficient ad friendly service.

  • Vehicles are equipped with lifts to accommodate wheelchairs. Scooters are allowed if they can be tied down properly, however JTrans encourages riders to transfer to the vehicle seat for safety.
  • All Services and vehicles are ADA compliant.

In order to provide the best service for each rider, we ask that you:

  • Allow time for JTrans to pick up and drop off other riders. All trips are coordinated for multi-loading.
  • Be ready for your driver, they are only permitted to wait for five minutes.
  • Allow time for delays due to traffic, road construction or bad weather.
  • Do not request unscheduled stops, drivers are not allowed to make additional last minute stops